rf77's Privacy Policy

Introduction & Purpose of This Policy

rf77 is a trusted online entertainment platform for users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. This Privacy Policy ("Policy") explains what information rf77 collects, why it collects it, how that information is used, and what rights you have.

By registering on this platform or using our services, you consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us directly.

What Information We Collect

2.1 Information You Provide Directly

When you create an account on rf77 or contact us, you voluntarily provide the following information:

• Full name and date of birth
• Valid email address
• Mobile number
• Residential address
• Verification information from a national ID card or passport
• Payment method details for financial transactions (bKash, Nagad, Rocket, Upay)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Login date and time
• Session data and gaming activity history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may collect necessary information from legitimate third-party verification agencies.

Purposes of Using Your Information

rf77 uses collected information only for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To operate gaming, betting, and financial transaction services smoothly.
• Identity Verification: To confirm a user's age and identity in accordance with applicable law.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Customer Support: To resolve your questions and complaints promptly.
• Promotions & Communications: To send bonus offers, updates, and important notifications (you may unsubscribe at any time).
• Responsible Gaming: To monitor your gaming behaviour and identify early signs of potential problems.
• Legal Compliance: To comply with applicable laws and the directives of regulatory bodies.

We never sell your personal information to third parties for marketing purposes without your consent.

Information Sharing & Disclosure

rf77 may share information on a limited basis in the following circumstances and for the following reasons:

4.1 Service Provider Partners

Technology service providers that assist in operating our platform — such as payment processors, cybersecurity firms, and game software providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, etc.) — may have access to the minimum information necessary. All such partners are bound by confidentiality agreements with us.

4.2 Legal Obligations

Information may be provided to relevant authorities in response to a court order, government investigation, or other legal obligation.

4.3 Security & Fraud Prevention

If serious fraud or illegal activity is suspected, information may be shared with the relevant security agencies or financial institutions.

Cookies & Tracking Technologies

rf77 uses cookies to ensure the smooth operation of the website and to improve the user experience. Cookies are small text files stored in your browser.

The cookies we use:

• Essential Cookies: To ensure the basic functionality of the site, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor site usage and improve services.
• Security Cookies: To detect fraud and unauthorised access.

You can control cookies at any time through your browser settings. Please note that disabling certain cookies may cause some features of the site to not work properly.

Data Retention & Deletion

rf77 retains your information for as long as it is needed to provide services or to meet legal obligations. Generally:

• Information from active accounts is retained for as long as the account remains open.
• Records of financial transactions are retained for the period required by applicable law.
• Even after an account is closed, some information may be kept for a limited period for security and legal reasons.

To request deletion of your account, contact our support team directly.

Data Security Measures

To ensure the security of your personal and financial information, rf77 uses internationally recognised technology:

• SSL/TLS Encryption: All data transmitted on the platform is sent through encrypted connections.
• Secure Data Storage: Information stored on servers is kept in an encrypted format.
• Access Controls: Only authorised personnel may access specific data.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: An additional verification layer is available to protect your account.

However, no transmission of information over the internet is completely secure. We make every effort to provide the highest level of protection, but we cannot guarantee absolute security. Keep your account password confidential and notify us immediately if you notice any suspicious activity.

Your Rights & Controls

As a user of the rf77 platform, you have the following rights:

• Right to Access: The right to request a copy of the information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Opt Out of Marketing Communications: The right to unsubscribe from promotional communications at any time.
• Right to Complain: The right to contact us directly if you have objections to how we process your information.

To exercise these rights, contact our customer support team. We will respond to your request as promptly as possible.

Protection of Minors

rf77 is intended exclusively for adults (aged 21 and over). We do not knowingly collect or store information from minors. If we become aware that a minor has registered on our platform, their account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please contact us immediately.

Third-Party Links & Platforms

The rf77 platform may contain links to third-party websites or services. This Policy applies only to rf77's own platform. Third-party platforms are governed by their own privacy policies, for which rf77 is not responsible.

To process payments, we may interact with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. We encourage users to read their respective privacy policies.

Policy Changes & Updates

rf77 reserves the right to amend or update this Privacy Policy as needed. For any significant changes, we will:

• Send a notification to your registered email address.
• Display a prominent notice on the platform.
• Update the "Last Updated" date on this page.

Continued use of the platform after any changes will be considered your consent to the updated Policy. If you do not agree to the new Policy, please contact us.